Table of contents

Article 1 - Definitions
Article 2 - Identity of the entrepreneur
Article 3 - Applicability
Article 4 - The offer
Article 5 - The Agreement
Article 6 - Right of withdrawal
Article 7 - Costs in case of revocation
Article 8 - Exclusion of the right of withdrawal
Article 9 - The price
Article 10 - Conformity and warranty
Article 11 - Delivery and execution
Article 12 - Duration transactions: duration, termination and extension
Article 13 - Payment
Article 14 - Complaints procedure
Article 15 - Disputes
Article 16 - Additional or deviating provisions
Article 17 - Liability
Article 18 - Intellectual Property
Article 19 - Privacy and Data Protection
Article 20 - Force Majeure
Article 21 - Limitation of Warranties
Article 22 - Applicability of Promotions and Discounts
Article 23 - Amendment of General Terms and Conditions
Article 24 - Availability of Products and Services
Article 25 - Method of Communication

Article 1 - Definitions

The cooling-off period is the period within which the consumer can make use of the right of withdrawal. The consumer is the natural person who does not act in the exercise of a profession or business and who enters into a distance contract with the entrepreneur. The right of withdrawal gives the consumer the opportunity to withdraw from the contract within the cooling-off period. The entrepreneur is the legal entity that offers products and/or services at a distance. A distance contract is concluded within an organised system for distance selling, whereby only techniques for distance communication are used. A durable data carrier enables the consumer or entrepreneur to store information and to consult it later without changes.

Article 2 - Identity of the entrepreneur

The entrepreneur operates under the name LHC Commerce and is located at Kuileneindestraat 46, 6231KG Meerssen, Netherlands. Customer service can be reached by phone at +31 6 15216175 from Monday to Friday between 10:00 and 17:00. The email address for contact is info@pieceprostore.com . The company is registered with the Chamber of Commerce under number 90008731 and has the VAT number NL004779187B03.

Article 3 - Applicability

These general terms and conditions apply to every offer from the entrepreneur and to every agreement concluded between the entrepreneur and the consumer. The conditions will be made available prior to concluding an agreement. If this is not possible, it will be indicated where they can be viewed and sent free of charge upon request. If specific product or service conditions apply in addition to these conditions, the most favorable provision for the consumer will prevail in the event of a conflict.

Article 4 - The offer

The offer contains a complete and accurate description of the products and services offered. Obvious errors or mistakes are not binding. The rights and obligations upon acceptance are clearly stated, including the price, shipping costs and payment method.

Article 5 - The Agreement

The agreement is concluded as soon as the consumer accepts the offer and meets the conditions set. If the agreement is concluded electronically, the entrepreneur will take measures to secure the electronic data transfer.

Article 6 - Right of withdrawal

The consumer has the right to revoke the agreement within 30 days without giving reasons. During the cooling-off period, the consumer must handle the product and packaging with care. Returns must be carried out according to the instructions of the entrepreneur and returned in their original condition.

Article 7 - Costs in case of revocation

The costs for return shipment are for the account of the consumer. The paid amount will be refunded within 14 days after receipt of the return, provided that the product is returned in its original condition.

Article 8 - Exclusion of the right of withdrawal

The right of withdrawal does not apply to products that are custom-made or clearly have a personal character. Products with a hygienic seal cannot be returned if the seal has been broken.

Article 9 - The price

All prices listed are inclusive of VAT. Obvious errors in pricing do not bind the entrepreneur.

Article 10 - Conformity and warranty

The entrepreneur guarantees that the products meet the agreement and reasonable expectations of the consumer. Warranty is offered in accordance with the factory guarantees.

Article 11 - Delivery and execution

Delivery will take place at the address specified by the consumer. The entrepreneur strives to ship orders within one to two working days and informs the consumer in case of delay.

Article 12 - Duration transactions: duration, termination and extension

Agreements for an indefinite period can be terminated at any time with a notice period of one month. Silent renewal is only permitted under specific conditions.

Article 13 - Payment

Payment must be made within the set term. In case of non-payment, the entrepreneur reserves the right to charge reasonable costs.

Article 14 - Complaints procedure

Complaints can be submitted via info@pieceprostore.com . The entrepreneur aims to respond within two working days. If a complaint is not resolved satisfactorily, it can be submitted to Stichting WebwinkelKeur or the ODR platform via http://ec.europa.eu/odr .

Article 15 - Disputes

Agreements between entrepreneur and consumer are subject to Dutch law. For consumers residing in Belgium, Belgian law applies. The Vienna Sales Convention is not applicable.

Article 16 - Additional or deviating provisions

Additional provisions may not be detrimental to the consumer and must be recorded in writing.

Article 17 - Liability

The entrepreneur is only liable for direct damage due to attributable shortcomings. Consequential damage, such as loss of profit, falls outside the liability, unless otherwise determined by mandatory law.

Article 18 - Intellectual Property

All intellectual property rights relating to the products and content offered remain the property of the entrepreneur.

Article 19 - Privacy and Data Protection

Personal data is processed in accordance with the General Data Protection Regulation (GDPR). More information can be found in the privacy policy.

Article 20 - Force Majeure

In the event of force majeure, the entrepreneur has the right to suspend obligations without the consumer being entitled to compensation.

Article 21 - Limitation of Warranties

No guarantee is made as to compatibility with specific devices unless explicitly stated.

Article 22 - Applicability of Promotions and Discounts

Discount codes cannot be combined unless otherwise stated. Promotions may be changed or terminated at any time.

Article 23 - Amendment of General Terms and Conditions

Changes to the general terms and conditions will be announced at least 30 days in advance. Consumers have the right to terminate the agreement in the event of significant changes.

Article 24 - Availability of Products and Services

The entrepreneur reserves the right to remove products or services from the range.

Article 25 - Method of Communication

Contact can be made by email at info@pieceprostore.com , by phone at +31 6 15216175 or via the chat function on the website.